The Salt Lake City Olympic Volunteers were the best ever.
People remember how you make them feel. If you make them feel special they will never forget you.
Out of the four Winter Olympics I competed in, the Salt Lake City Olympics were the best. Most athletes that competed in the Salt Lake City Olympics will tell you they agree.
Why were the 2002 Winter Olympics the best?
Because of the 15,000 volunteers that made us feel so welcome and so special.
The volunteers are the lifeblood of the Olympics. They have many different roles – from transporting athletes, serving meals, medical help, welcoming athletes, etc.
The Salt Lake City volunteers were the best trained ever. They would always ask us “How is your Olympic experience?”
That was a great question to ask. Asking that question did two things:
First, it was an open-ended way to ask us how everything was going and
Second, it helped them focus on delivering a great Olympic experience.
I remember gathering with other athletes at the Olympic Village coffee shop and trying to think about what the Volunteers could have done better. We could’t think of anything.
In fact, someone jokingly said that if you kicked a volunteer in the shin, the volunteer would probably thank you for an Olympic bruise. They were THAT nice.
The volunteers made a huge difference. They make us all remember the Salt Lake City Olympics as the best ever.
What are you doing to help your clients, your co-workers, your friends and family feel special?
It doesn’t take much. Just a genuine desire to help improve their experience. A genuine desire to make them feel special. Do that, and people will never forget you.
Make it an Olympic Day!